Painting FAQs
(Frequently Asked Questions)
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These Painting FAQs are compiled from the most frequently asked questions of
painting and decorating client's.
To ask a question, or to submit a question to be added to our Painting FAQs
page,
Click here
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Do you offer a warranty for your
work?
Yes, we are so confident in the quality of our work, we give our customers a
Workmanship Warranty in writing. As a savvy consumer, you will want to
insist on such a warranty from every contractor you work with. The key component to look for in
a painter’s warranty is a provision that the labor to repair faulty work is
included. Many contractors will try to pass on only the paint manufacturer’s warranty,
which only covers the materials.
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Do I need to stay home while the workers are in my
house?
Of course, you are always welcome to stay, but you only need to be there for
approval of the colors and samples, or to bring up any questions or comments. Many of our
customers prefer to just give us a set of keys and the alarm code if necessary, and go about
their business. Some of our customers even like to plan our work around their
vacations.
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What is the difference between A Woman's Touch
Painting & Decorating and other painters?
There are three important benefits you’ll experience when you choose
A Woman's Touch:
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Quality. We offer the highest degree of precision and
quality. Our fully trained craftsmen are experienced in our techniques and are highly
educated about the importance of proper preparation - the most important
part of any paint job.
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Exclusive Finishes. In addition to our impeccable
quality, our artistic painters create finishes that no other contractor can duplicate.
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Impeccable Service. We are known for our customer service
because we go to extremes to make sure the customer is delighted with the final
product. We have even repainted a customer’s room solely because we were not happy with
it even though the customer was satisfied.
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Is there going to be a
mess?
Cleanliness is a priority for us. So while there
is naturally a certain degree of dust involved with any paint project, we take all precautions
to contain as much mess as possible. This includes using only freshly laundered drop
cloths, covering all furniture in the area with double protection of plastic and drop cloths,
and covering air vents and returns.
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I have furniture and art work in the room that you
will be painting. Will you take care of moving everything when you arrive to start the
work?
We will move smaller, lightweight furniture. We apologize for any
inconvenience this may cause, but for liability and safety reasons, it is the customer’s
responsibility to clear the work areas of any valuable items, including draperies, paintings,
electronics, glassware, etc.
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Every painter claims to provide “quality” work. How
does
A Woman's Touch Painting & Decorating stand above the rest and actually back up the word with
results?
While it is easy to claim quality work, the proof is in the details.
A Woman's Touch Painting & Decorating ensures the highest quality in three ways.
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we test all new products and techniques and use only the best.
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our well-trained painters understand the importance of careful preparation and are
committed to creating enduring beauty with every job.
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we continue to stand behind our work long after the job is complete with our
written warranty.
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Why is preparation so important?
In a
word, longevity. Almost anyone can apply paint to a wall; however, that doesn’t mean that they
will do a good job or that it will last for years. The key reason a great paint job lasts is
proper preparation. Preparation is the most important part of the job and is essential to
creating enduring quality and beauty.
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I saw a finish in a friend's home that I loved, but is
it possible to make it in a different color?
Yes, our techniques are available in a
wide variety of colors. Our photo galleries are meant to be a guide for your imagination to
determine which of these finishes will look best in your house. Once you have chosen A Woman's
Touch as your painter and you have determined the type of finish that you would like, we can
make samples of the finish in the appropriate colors for your home.
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I have a very unique set of draperies that I would
love to match the color of my walls to. Is this possible or am I limited to the colors on the
paint charts?
Yes, it is absolutely possible. Our decorator and specialty painters
are experts in color matching. We offer custom color matching on site for almost any item
ranging from furniture to draperies to a picture you saw in a magazine. When you work with A
Woman's Touch, there is never a need to limit yourself to a paint manufacturer’s color
chart.
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Do you have any way for me to see samples
of your work?
Yes, Please visit our photo
gallery. We can also bring
sample boards to your home upon request.
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What if I need the work completed immediately? Do you
work on weekends?
Yes. We can accommodate you. Do know that if you require us to
work weekends or overtime, there is an additional charge stipulated in your contract.
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What kind of paints do you use?
We use
different paint products for different desired finishes. Some of the paints we use include:
- Sherwin
Williams
- Benjamin Moore
- PPG
- ICI Dulux
We believe in
using the best product for the job. We are always willing to use one of the new designer
brands if you desire; however, we will advise you that these products are generally more expensive
and usually do not provide better results. In addition, they will usually increase your labor
costs due to less surface area coverage per gallon and reduced
coverability.
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What if I am allergic to paint fumes or if they bother me?
Many paint
products do have fumes or odors. For our allergy sensitive customers, there are specialty
products available with low odor content. It is, however, the customer’s responsibility to
report any sensitivity or allergies to any paint products prior to the commencement of the
work. If special arrangements need to be made, an additional charge may
apply.
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When I decide that I want to
go ahead with the work, what do I do with the proposal?
You call the Office: (815)
230-2919 or Cell: (630) 254-8111 to set an appointment to sign the proposal and place the
deposit listed on your contract. Once both of these are received, the work will be
scheduled.
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Questions
I have other work that I would like to have done in
my house. Do you recommend other trades like carpenters, plumbers or carpet
companies?
Yes, we have a list of Preferred Vendors that we have worked with in the
past and can attest to their quality and service. We would be happy to give you any
recommendation and phone numbers that you would like from our list.
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Can I have someone else paint the walls and then
have
A Womans Touch Painting & Decorating do the specialty finishes so I can cut the
cost?
While you certainly can try this, we do not recommend it. Keep in mind that
the appearance of the walls prior to the application of our specialty finishes will dictate how the
final product looks. If the work performed by a cheaper painter is a lower quality, we cannot
guarantee the quality of the final finish. There is no substitute for doing it right the
first time.
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Painting and Decorating Contractor.
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